Operations Business Process Improvement Manager

Servco is looking for an Operations Business Process Improvement Manager to support business operations and manage the business office at our Vehicle Processing Center (VPC). This position will identify process change opportunities, develop and implement business process improvement efforts, and optimize the use of technology to increase productivity and efficiency.

Responsibilities:

• Oversee the processing of electronic repair orders, invoices and contracts
• Monitor insurance claims and payments
• Oversee cashiering, technician incentive reports, payable, bank deposits, and monthly cash funds
• Provide financial information to management and assist managers with short and long-range business plans
• Establish productivity objectives and performance goals for the departments
• Oversee annual parts and vehicle inventory
• Partner with VPC managers to identify opportunities, plan, and implement technology and applications (Oracle and others) to meet changing business requirements. Identify needs and develop solutions.
• Understand functionality of implemented systems to maximize utilization. Assess and test new functionality. Ensure application bugs are identified and work to resolve them
• Learn and apply Agile processes and make recommendations to improve business processes
• Partner with VPC managers to develop and implement project plans

Requirements:

• Bachelor’s degree in Business, Accounting, Finance or related field
• Minimum three years of work experience managing a business office or as an Accounting Supervisor
• Minimum three years of work experience analysing business requirements with an understanding of how technology and industry best practice can be used to improve process and workflow
• Valid driver’s license and clean driving record preferred
• Familiarity and understanding of GAAP
• Strong verbal and written communication skills
• Understanding of how existing and new systems can be integrated to improve business unit performance
• Ability to understand existing business processes and recommend improvements
• Ability to learn industry specific practices and requirements
• Ability to apply innovations in technology to business processes
• Proficient in Microsoft Office
• Oracle knowledge preferred
• Knowledge of Agile Processes preferred
• Business savvy, a problem solver and critical thinker
• Ability to manage change and coach others

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online or email us at careers@servco.com.

Equal Opportunity Employer and Drug-Free Workplace