Customer Care Coordinator

Job Locations US-HI-Honolulu
Posted Date 3 weeks ago(4/28/2021 8:37 PM)
Job ID
2021-2670
Position Type
Full-Time
Category
Sales/Customer Service

Overview

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you.

 

We provide top notch service to our customers.  If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you.  Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.

 

 

 

Responsibilities

Responsibilities:

  • Answer inbound phone calls and make outbound follow-up phone calls in a timely manner
  • Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests
  • Accurately identify and document appropriate service and maintenance needed
  • Coordinate shuttle or loaner service, as requested
  • Effectively resolves customer issues or concerns
  • Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.

 

Qualifications

Requirements:

  • High School Diploma or equivalent education
  • Minimum 2 years of customer service experience
  • Excellent communication and listening skills
  • Ability to multi-task and stay calm under pressure
  • Basic computer skills and able to type a minimum of 25 wpm
  • Must be flexible to work a full-time schedule between Monday through Saturday

 

Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator

 

 

Interested?

Visit www.servco.com/careers to apply online or email us at careers@servco.com.

 

Equal Opportunity Employer and Drug-Free Workplace

 

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