• Customer Support Assistant

    Job Locations US-HI-Waipahu
    Posted Date 1 week ago(8/12/2019 8:57 PM)
    Job ID
    # of Openings
    Component Company
    Servco Pacific Inc.
    Location Name
    Servco Toyota Waipahu
    Position Type
    Sales/Customer Service
  • Overview

    Like talking to people? Give our customers a warm welcome in the service drive, confirm their service appointment, and obtain customer and vehicle information for our Service Consultants at Servco Auto Waipahu.



    • Prepare pre-work order and all necessary documents the day prior to scheduled appointments
    • Warmly acknowledge and greet customers in the service drive
    • Politely ask customers the purpose of their service appointment
    • Obtain customer’s vehicle mileage, contact information, and other pertinent information
    • Receive customer complaints and refer to Service Manager
    • Schedule customers for return appointments when backordered parts arrive
    • Manage and track loaner vehicles
    • Move vehicles as needed



    • High school graduate or equivalent
    • Minimum one year of customer service experience
    • Strong communication and customer relations skills
    • Basic Word and Excel skills
    • Must be detail oriented, able to multi-task, and have strong attention to detail
    • Valid driver’s license preferred
    • Must be able to work Monday 6:30am to 3:30pm and Tuesday through Friday 8am to 5pm



    Customer Service – Customer Relations -Dealership Service Dept



    We offer a comprehensive compensation and benefits package for full-time employees that includes:

    • Medical, dental, drug and vision insurance
    • Paid vacation, sick and holidays
    • Flexible spending plan
    • 401k/profit sharing
    • Group life insurance
    • Long term care insurance
    • Temporary and Long-Term Disability insurance
    • Discounts on new and pre-owned vehicles and more
    • Educational assistance program
    • Wellness programs
    • Scholarship opportunity for children and spouses of team members


    Please inquire for details regarding benefits for non full-time positions.


    Why Servco?

    We are proud to be named one of Hawaii’s Best Places to Work for the past 15 years.  As Hawaii’s largest privately-owned business, established in 1919, we are committed to providing a fun and collaborative environment where team members feel valued and appreciated.  Team members have ongoing opportunities for growth and advancement within the company. We also believe in the importance of giving back to our community through partnerships with nonprofit organizations and providing annual student scholarships.



    Visit www.servco.com/careers to apply online or email us at careers@servco.com.


    Equal Opportunity Employer and Drug-Free Workplace




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