• Oracle Cloud Manager

    Job Locations US-HI-Honolulu
    Posted Date 1 month ago(5/23/2019 9:56 PM)
    Job ID
    # of Openings
    Component Company
    Servco Pacific Inc.
    Location Name
    Corporate Office
    Position Type
    Information Technology
  • Overview

    The Oracle Cloud Manager will create and oversee a technical support organization for Servco’s Oracle cloud applications. The position will be the technical authority and will oversee a team of specialists in managing all portions of the Oracle cloud applications including upgrades, enhancements, patches, and overall system maintenance.


    • Develop and maintain Oracle team expertise within Servco TIS
    • Train and mentor Servco personnel to develop Oracle application skills
    • Ensure successful deployment and support of Oracle applications
    • Identify opportunities to leverage Oracle application functionality to meet changing business requirements
    • Work with Servco business unit Oracle analysts to ensure the successful and timely implementation of all Oracle functionality enhancements, upgrades, and patches. This includes overseeing all required regression testing
    • Oversee the administration and support of all Oracle cloud applications
    • Interface with users and vendors to identify functional and technical gaps, create work estimates, oversees the system designs and custom solutions to fulfil business unit requirements
    • Identify application bugs and create and track all Oracle Service Requests (SR) to resolution
    • Ensuring that Oracle support vendors meet all contractual requirements, including Service Level Agreements and deliverables
    • Ensure a high level of customer service
    • Act as the point of contact for management escalation of service requests, escalating customer concerns and complaints to Senior Management, as necessary


    • Bachelor’s degree in Computer Science, Management Information Systems, or related field
    • Sound knowledge of Oracle E-Business Suite
    • Minimum of 5 years of Oracle technical experience
    • Minimum of 2 years of supervisory experience
    • Demonstrate a sound understanding of business requirements, processes and propose improvements
    • Maintains a deep and comprehensive knowledge of Oracle cloud applications
    • Collaborative and a strong team player with the ability to establish a collaborative and cooperative working relationship with various business units, third party vendors, etc.
    • Adjusts quickly to changing priorities, specifications and conditions and copes effectively with complexity and changes.
    • Ability to meet deadlines
    • Excellent verbal and written communication skills
    • Ability to effectively manage challenging situations/issues


    Information Technology – Computer Science – Management Information Systems - Oracle



    We offer a comprehensive compensation and benefits package for full-time employees that includes:

    • Medical, dental, drug and vision insurance
    • Paid vacation, sick and holidays
    • Flexible spending plan
    • 401k/profit sharing
    • Group life insurance
    • Long term care insurance
    • Temporary and Long-Term Disability insurance
    • Discounts on new and pre-owned vehicles and more
    • Educational assistance program
    • Wellness programs
    • Scholarship opportunity for children and spouses of team members


    Please inquire for details regarding benefits for non full-time positions.


    Why Servco?

    We are proud to be named one of Hawaii’s Best Places to Work for the past 15 years.  As Hawaii’s largest privately-owned business, established in 1919, we are committed to providing a fun and collaborative environment where team members feel valued and appreciated.  Team members have ongoing opportunities for growth and advancement within the company. We also believe in the importance of giving back to our community through partnerships with nonprofit organizations and providing annual student scholarships.



    Visit www.servco.com/careers to apply online or email us at careers@servco.com.


    Equal Opportunity Employer and Drug-Free Workplace


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