• Digital Product Designer

    Job Locations US-HI-Honolulu
    Posted Date 2 months ago(4/25/2019 5:20 PM)
    Job ID
    2019-2009
    # of Openings
    1
    Component Company
    Servco Pacific Inc.
    Location Name
    Corporate Office
    Position Type
    Full-Time
    Category
    Other
  • Overview

    The Digital Product Designer will be responsible for User Experience (UX) across all Servco customer-facing digital properties including websites, apps, social, assisted selling tools and digital displays. As the Digital Product Designer, you will influence consumer behavior through UX design. You will use your understanding of the Servco customer journey, real customer feedback, and available data to design impactful pages and visual elements that drive customers to action, and you will be able to effectively measure test results and iterate your designs based on that data.

     

    To succeed in this role, the ideal candidate will be driven by curiosity and is able to translate complex ideas into simple, user-friendly customer experiences.

    Responsibilities

    • Conceptualize and design impactful pages and visual elements that drive measurable results
    • Demonstrate a deep understanding of the Servco customer experience and platforms used along the digital journey
    • Design, develop, and prototype storyboards, wireframes, interaction designs and both low and high fidelity prototypes with a mobile and app first approach
    • Focus on customer and competitive research across retail on best in class user experiences and how they may be adapted to meet our customers’ needs
    • Lead internal and external customer usability tests on a continuous basis to facilitate rapid iteration on optimal designs to go to market with and improve upon
    • Effectively collaborate and take feedback on prototype designs with agile development team members and ensure designs/prototypes are clear to developers to effectively build and test
    • Collaborate with the product team to prioritize stories and proactively make recommendations for design improvement based on your knowledge of Servco-owned platforms
    • Consider how UX differs across device types and design experiences optimized for consumption across a variety of screen sizes and resolutions
    • Participate in cross-functional teams to solve problems and advocate for designs that strengthen user experience and align with overall vision and product roadmap
    • Leverage information from customer feedback loop to iterate designs
    • Partner with the analytics team to measure effectiveness
    • Leverage agile methodology concepts for delivery and continuous improvement
    • Creatively overcome challenges to quickly get our products to market

    Qualifications

    • Bachelor’s degree in a related field
    • 5+ years of related work experience
    • 4+ years of professional interactive design experience across a variety of digital products including design tools, landing page builders, and content management systems
    • Experience with delivery methodologies in a fast-paced complex environment such as Agile and SCRUM
    • Superior skills in wireframing, interaction design, and prototyping customer experiences
    • Ability to communicate conceptual ideas and design rationale both verbally and visually
    • Expert with Sketch, InVision, Photoshop and/or other digital design tools
    • Experience implementing design-based thinking patterns for creating customer experiences
    • Experience working in cross-functional teams to deliver design solutions
    • Proven ability to think strategically and to communicate vision/strategy to a large organization
    • Proven ability to turn strategy into reality through superior execution
    • Prior experience translating complex ideas into functional designs
    • Effective communication skills to story-tell through data visualization, and ability to explain your work effectively to any audience
    • Ability to work across multiple organizations to accomplish diverse goals
    • Strong project management skills with the ability to manage multiple tasks and deadlines
    • Ability to quickly adapt to changing environments and project expectations
    • Ability to research and interpret technical literature
    • Track record of achievement and accountability

     

    Customer Experience – User Experience – Digital Design – Designer

     

    Benefits

    We offer a comprehensive compensation and benefits package for full-time employees that includes:

    • Medical, dental, drug and vision insurance
    • Paid vacation, sick and holidays
    • Flexible spending plan
    • 401k/profit sharing
    • Group life insurance
    • Long term care insurance
    • Temporary and Long-Term Disability insurance
    • Discounts on new and pre-owned vehicles and more
    • Educational assistance program
    • Wellness programs
    • Scholarship opportunity for children and spouses of team members

     

    Please inquire for details regarding benefits for non full-time positions.

     

    Why Servco?

    We are proud to be named one of Hawaii’s Best Places to Work for the past 15 years.  As Hawaii’s largest privately-owned business, established in 1919, we are committed to providing a fun and collaborative environment where team members feel valued and appreciated.  Team members have ongoing opportunities for growth and advancement within the company. We also believe in the importance of giving back to our community through partnerships with nonprofit organizations and providing annual student scholarships.

     

    Interested?

    Visit www.servco.com/careers to apply online or email us at careers@servco.com.

     

    Equal Opportunity Employer and Drug-Free Workplace

     

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