• Operator, Hotline Hui

    Job Locations US-HI-Honolulu
    Posted Date 1 month ago(4/11/2019 1:31 PM)
    Job ID
    2019-1985
    # of Openings
    2
    Component Company
    Servco Mobility Lab LLC
    Location Name
    Servco Mobility Lab LLC
    Position Type
    Full-Time
    Category
    Sales/Customer Service
  • Overview

    At Hui we are always looking for stellar, hardworking, and talented individuals who want to innovate and continue to learn. Everyone in our organization will have the opportunity to contribute and see the impact of their efforts on day one. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you.  The Operator, Hotline Hui position will be responsible for answering incoming calls to Hui’s support number – assisting customers with questions, issues, general support, payments, etc.

    Responsibilities

    • Answer inbound phone calls and make outbound follow-up phone calls in a timely manner
    • Assist customers with questions, issues, payment, and providing general support
    • Effectively resolves customer issues or concerns
    • Develop positive relationships
    • Provide friendly courteous, competent and satisfying or better service to all customers
    • Vet customer driving records as needed

    Qualifications

    • High School Diploma or equivalent education
    • Minimum 2 years of customer service experience
    • Must have ability to work on the weekends if necessary
    • Excellent communication and listening skills
    • Ability to multi-task and stay calm under pressure
    • Proficient with Microsoft Word and Excel and able to type a minimum of 25 wpm

     

    Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator

     

    Benefits

    We offer a comprehensive compensation and benefits package for full-time employees that includes:

    • Medical, dental, drug and vision insurance
    • Paid vacation, sick and holidays
    • Flexible spending plan
    • 401k/profit sharing
    • Group life insurance
    • Long term care insurance
    • Temporary and Long-Term Disability insurance
    • Discounts on new and pre-owned vehicles and more
    • Educational assistance program
    • Wellness programs
    • Scholarship opportunity for children and spouses of team members

     

    Please inquire for details regarding benefits for non full-time positions.

     

    Why Servco?

    We are proud to be named one of Hawaii’s Best Places to Work for the past 15 years.  As Hawaii’s largest privately-owned business, established in 1919, we are committed to providing a fun and collaborative environment where team members feel valued and appreciated.  Team members have ongoing opportunities for growth and advancement within the company. We also believe in the importance of giving back to our community through partnerships with nonprofit organizations and providing annual student scholarships.

     

    Interested?

    Visit www.servco.com/careers to apply online or email us at careers@servco.com.

     

    Equal Opportunity Employer and Drug-Free Workplace

     

     

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