Servco Pacific Inc.

  • Customer Care Coordinator

    Job Locations US-HI-Honolulu
    Posted Date 3 weeks ago(1/29/2019 11:44 PM)
    Job ID
    2019-1911
    # of Openings
    1
    Component Company
    Servco Pacific Inc.
    Location Name
    Servco Toyota Honolulu
    Position Type
    Full-Time
    Category
    Sales/Customer Service
  • Overview

    At Servco, we are committed to providing top notch service to our customers.  If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you.  Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.

    Responsibilities

    • Answer inbound phone calls and make outbound follow-up phone calls in a timely manner
    • Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests
    • Accurately identify and document appropriate service and maintenance needed
    • Coordinate shuttle or loaner service, as requested
    • Effectively resolves customer issues or concerns
    • Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.

    Qualifications

    • High School Diploma or equivalent education
    • Minimum 2 years of customer service experience
    • Excellent communication and listening skills
    • Ability to multi-task and stay calm under pressure
    • Proficient with Microsoft Word and Excel and able to type a minimum of 25 wpm
    • Must be flexible to work a full-time schedule between Monday through Saturday

     

    Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator

     

    Benefits

    We offer a comprehensive compensation and benefits package for full-time employees that includes:

    • Medical, dental, drug and vision insurance
    • Paid vacation, sick and holidays
    • Flexible spending plan
    • 401k/profit sharing
    • Group life insurance
    • Long term care insurance
    • Temporary and Long-Term Disability insurance
    • Discounts on new and pre-owned vehicles and more
    • Educational assistance program
    • Wellness programs
    • Scholarship opportunity for children and spouses of team members

     

    Please inquire for details regarding benefits for non full-time positions.

     

    Why Servco?

    We are proud to be named one of Hawaii’s Best Places to Work for the past 14 years.  As Hawaii’s largest privately-owned business, established in 1919, we are committed to providing a fun and collaborative environment where team members feel valued and appreciated.  Team members have ongoing opportunities for growth and advancement within the company. We also believe in the importance of giving back to our community through partnerships with nonprofit organizations and providing annual student scholarships.

     

    Interested?

    Visit www.servco.com/careers to apply online or email us at careers@servco.com.

     

    Equal Opportunity Employer and Drug-Free Workplace

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