Servco Pacific Inc.

  • Service Consultant

    Job Locations US-HI-Honolulu
    Posted Date 3 weeks ago(10/1/2018 2:00 PM)
    Job ID
    2018-1754
    # of Openings
    2
    Component Company
    Servco Pacific Inc.
    Location Name
    Servco Lexus Honolulu
    Position Type
    Full-Time
    Category
    Sales/Customer Service
  • Overview

    At Servco, we are committed to providing top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner at Servco Lexus Honolulu.

    Responsibilities

    • Welcome customers and determine which vehicle services are needed
    • Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
    • Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
    • Provide accurate cost and time estimates and obtain customer’s approval
    • Monitor status of vehicle service/repair and keep customer informed
    • Book and close repair orders on a timely basis
    • Arrange for customer loaner vehicles if needed
    • Follow-up on back ordered parts and contact customer to schedule return appointment
    • Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

    Qualifications

    • Minimum one year of sales or customer service experience
    • General mechanical knowledge gained either through work experience or education
    • Strong communication and customer relations skills
    • Strong attention to detail
    • Ability to multi-task and meet deadlines
    • Valid driver’s license and strong driving record
    • Auto dealership service writing experience preferred
    • Must be able to work a rotating four day schedule.

     Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.

     

    Service Advisor – Auto Sales – Mechanic – Auto Dealership  – Customer Service

     

    Benefits

    We offer a comprehensive compensation and benefits package for full-time employees that includes:

    • Medical, dental, drug and vision insurance
    • Paid vacation, sick and holidays
    • Flexible spending plan
    • 401k/profit sharing
    • Group life insurance
    • Long term care insurance
    • Temporary and Long-Term Disability insurance
    • Discounts on new and pre-owned vehicles and more
    • Educational assistance program
    • Wellness programs
    • Scholarship opportunity for children and spouses of team members

     Please inquire for details regarding benefits for non full-time positions.

     

    Why Servco?

    We are proud to be named one of Hawaii’s Best Places to Work for the past 14 years.  As Hawaii’s largest privately-owned business, established in 1919, we are committed to providing a fun and collaborative environment where team members feel valued and appreciated.  Team members have ongoing opportunities for growth and advancement within the company. We also believe in the importance of giving back to our community through partnerships with nonprofit organizations and providing annual student scholarships.

     

    Interested?

    Visit www.servco.com/careers to apply online or email us at careers@servco.com.

     

    Equal Opportunity Employer and Drug-Free Workplace

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